Patient Support Nurse

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable resource throughout the full spectrum of program services.

• Recognize obstacles to therapy and assist patients in understanding and overcoming those challenges.

• Provide education to patients regarding their prescribed therapy, treatment protocols, benefits, potential side effects, administration, and dosing.

• Engage with patient insurance providers to ascertain coverage benefits and expected out-of-pocket expenses.

• Identify relevant financial assistance resources tailored to patient needs.

• Aid patients in coping with stress related to their diagnosis.

• Empower patients to take an active role in their healthcare journey.

• Direct patients to support for non-program-related needs, such as social services or other intervention programs.

• Report adverse events and product complaints in line with standard operating procedures and good manufacturing practices.

• Meet training deadlines pertaining to corporate policies and procedures.

• Consistently adhere to all standard operating procedures.

• Undertake additional assigned tasks or projects as needed.

⛳️ Requirements

• Current RN licensure in the state of practice.

• 2–3 years of nursing experience required.

• Experience in relevant disease states is preferred.

• Background in nurseline triage, call center utilization management, or call center case management is advantageous.

• Experience in case management or as a Clinical Trial Nurse is a plus.

• A Bachelor's degree is preferred.

• Must fulfill all criteria for remote work eligibility, subject to business requirements.

• Ability to work from 11:30 AM to 8 PM ET is necessary.

• Capability to regularly talk or hear.

• Ability to sit for extended periods.

• Proficient in using hands for typing, handling materials, and reaching with hands and arms.

• Ideally able to type at least 35 words per minute with 97% accuracy.

• Preferred flexibility to travel as needed.

• Successful completion of a background check and, depending on the position, a drug screening may be required.

🏝️ Benefits

• Medical, dental, and vision insurance plans, including options eligible for HSA and FSA, with contributions from Valeris towards premium costs.

• Access to Telehealth services and Employee Assistance Program (EAP).

• Company matching on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability coverage, with the opportunity to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave provisions.

• Nine paid holidays along with two floating holidays.

• Opportunities for career advancement as well as personal and professional development.

• A challenging and stimulating work environment that promotes innovative ideas.

• An inclusive, mission-driven culture.

• Commitment to diversity and inclusion initiatives.