Patient Support Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Process and monitor prescription orders to compounding pharmacies using LifeFile.

• Verify patient information and prescription details to guarantee 100% accuracy prior to submission.

• Interact with patients through phone, email, or chat to provide updates on order statuses, clarifications, and administrative inquiries.

• Follow up with pharmacies to address missing information, delays, or clarifications regarding orders.

• Uphold strict confidentiality and comply with HIPAA regulations while updating patient records.

• Work collaboratively with internal healthcare personnel and familiarize yourself with the organization’s proprietary platform.

⛳️ Requirements

• Practical experience in submitting orders to compounding pharmacies through LifeFile; relevant order-processing experience in compounding pharmacies may also be considered.

• Direct involvement in the U.S. healthcare system and its workflows.

• Exceptional written and verbal communication skills in English.

• Bilingual proficiency in English and Spanish is highly advantageous.

• Strong understanding of HIPAA compliance and medical data privacy regulations.

• Keen attention to detail.

• Proficient computer skills.

• Dependable remote work environment with reliable internet, computer, and quiet workspace.

🏝️ Benefits

• Flexible remote work arrangement.

• Dependable remote work setup is required (stable internet, computer, and quiet workspace).