Patient Services Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Initiating, researching, completing, submitting, and tracking applications for the Patient Services Program.

• Conducting benefit verifications and fulfilling necessary prior authorizations from third parties.

• Engaging in reimbursement activities, assisting patients, and managing copay program enrollments.

• Coordinating refill calls and executing documented adherence activities.

• Overseeing the dispensing of specialty medications, high-cost prescriptions, and infusion medications.

• Proactively interacting with facility staff, patients, payers, and patient assistance programs (PAP).

• Adjusting work hours to accommodate customers across various time zones.

⛳️ Requirements

• CPhT certification.

• A minimum of 2 years of directly related or relevant experience.

• Proficient in both oral and written communication.

• Exceptional organizational skills with a keen attention to detail.

• Capability to work swiftly and accurately under time constraints and high volume.

• Ability to proactively and tenaciously pursue solutions with minimal supervision to enhance customer satisfaction.

• Demonstrated proficiency in Microsoft Excel and Word.

• Strong analytical abilities.

• Excellent interpersonal skills.

• Familiarity with insurance and claims processing, pharmaceutical products, services, software, and drug interactions.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care options.

• Adoption assistance programs.

• Coverage for infertility treatments.

• Support for family building.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Volunteer activities.