Patient Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee advanced scheduling tasks for all patients.

• Arrange patient appointments through phone calls or electronic communication.

• Gather and maintain accurate patient documentation.

• Address, resolve, or escalate patient-related concerns as necessary.

• Respond to incoming calls promptly while delivering excellent patient care.

• Schedule, reschedule, and manage appointment cancellations efficiently.

• Keep physicians' schedules updated and accurate.

• Collect and record precise patient information.

• Ensure that necessary procedures are booked in AGA endoscopy suites.

• Manage requests for information or appointments received through the eCW Patient Portal or AGA Website.

• Send information packets to new patients via mail or email.

• Respond to inquiries regarding patient appointments and information requests.

• Achieve or surpass quality and productivity benchmarks.

• Complete requests for information from other AGA personnel.

• Adhere to and promote HIPAA compliance standards.

• Participate in staff meetings and ongoing customer service training sessions.

• Perform any additional duties and/or special projects as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• Certification as a Medical Assistant is preferred.

• Excellent customer service abilities are essential.

• Must be able to type 45 words per minute.

• 2-3 years of experience in call centers, eCW, specialty clinics, and/or gastroenterology is preferred.

• Proficient in computer usage, capable of operating healthcare systems and multiple Microsoft Office applications.

• Bilingual abilities are highly desirable but not required.

🏝️ Benefits

• A quiet workspace for remote work is required, along with adequate internet bandwidth to perform effectively from a remote location.