Patient Service Center Representative, Financial Clearance

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily Financial Clearance and Scheduling operations for patients.

• Foster a positive patient experience through precise and efficient service.

• Execute scheduling and registration tasks in a single call with the patient.

• Arrange appointments and provide necessary preparation information, directions, and order-management details.

• Confirm patient demographics and insurance details.

• Assess and ensure payment of patient financial liabilities and carry out collection efforts.

• Ensure orders are complete and align with scheduled procedures when assigned to Order Management.

• Index and export physicians’ orders to the appropriate account number.

• Gather and verify demographic and financial information for complex pre-registration tasks.

• Assess patient financial responsibility and secure pre-payment for upcoming services.

• Establish complete pre-registration accounts for inpatient or surgical admissions.

• Complete pre-certification requirements by obtaining authorizations from insurers and/or healthcare facilities.

• Undertake additional duties as assigned based on departmental requirements.

⛳️ Requirements

• Proficiency in Spanish is required.

• A high school diploma or GED is mandatory.

• Capability to operate in a production-driven call-center environment.

• Experience with dual computer monitors is preferred.

• Basic typing skills are necessary.

• Familiarity with a Windows-based computer environment is essential.

• Ability to multitask across multiple systems concurrently.

• Strong multitasking capabilities are required.

• Excellent written and verbal communication skills are necessary.

• Must be able to work while seated, operate a computer, and answer phone calls.

• Willingness to travel is required.

• Necessary vaccinations and screenings may need to be obtained and confirmed prior to employment, as applicable and permitted by law.

• Preferred: Completion of two or more years of college; two years of experience in a professional, customer service-oriented role may substitute for two years of college.

• Preferred: Completion of a relevant medical certification program.

• Preferred: Experience in telephone/call center settings.

• Preferred: Experience in pre-registration and/or scheduling roles.

• Preferred: 2–3 years of customer service experience.

🏝️ Benefits

• Eligible positions may receive a signing bonus for qualified new hires, contingent on employment status.

• Employees receive time and a half for Conifer observed holidays.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• Paid time off (vacation & sick leave) – a minimum of 12 days per year.

• 401k plan with an employer match of up to 6%.

• Ten paid holidays each year.

• Health savings accounts, healthcare & dependent flexible spending accounts available.

• Access to an Employee Assistance program.

• Participation in an employee discount program.

• Optional benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder & childcare, AD&D, auto & home insurance.

• For employees in Colorado, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

• Opportunity for remote work arrangements.