Patient Service Agent

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Efficiently manage 80-100 inbound and outbound calls daily.

• Become proficient in internal systems and tools (including phone systems, EHR, etc.).

• Oversee provider scheduling and communications.

• Accurately collect and handle patient information with care and attention, adhering to industry regulations (such as HIPAA and PHI).

• Consult with patients to arrange and modify appointments as needed.

• Listen attentively to patients and communicate effectively with empathy and concern, both verbally and in writing.

• Elevate patient situations that necessitate special attention.

• Meet and exceed individual monthly performance targets.

⛳️ Requirements

• 1-3 years of experience with customer database (CRM) systems.

• College education (either completed degree or relevant coursework).

• 1-3 years of experience in a call center environment (preferred).

• Experience in making outbound sales or service calls (preferred).

• 1-5 years of experience in the healthcare sector (preferred).

• Bilingual candidates preferred (Spanish).

🏝️ Benefits

• Medical, dental, and vision insurance, effective on the first day of the month following your start date.

• Short-term and long-term disability coverage, voluntary life insurance (for employees, spouses, and children), critical illness insurance, and hospital indemnity coverage, effective on the first day of the month after hire.

• Company-paid basic life insurance and accidental death & dismemberment (AD&D) coverage.

• 80 hours of paid time off (PTO) and six paid federal holidays each year.

• Retirement savings plan.

• Employee discounts on cosmetic services and products.