Patient Scheduling Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally and confidently handle incoming patient calls.

• Conduct outbound calls as necessary for follow-up.

• Address patient inquiries through email communications.

• Schedule, reschedule, and confirm patient appointments.

• Accurately verify and update patient information.

• Provide clear explanations of scheduling requirements and appointment preparation guidelines.

• Maintain professional and clear communication with patients and internal teams.

• Efficiently navigate multiple systems while accurately documenting interactions.

• Ensure an outstanding patient experience with every interaction.

⛳️ Requirements

• Proficient in English.

• Strong communication and active listening abilities.

• Demonstrates patience, empathy, and professionalism.

• Highly organized with remarkable attention to detail.

• Capable of multitasking across various applications.

• Effective in working independently within a remote setting.

• Quick to learn new systems.

• Maintains accuracy while working efficiently.

• Reliable, responsible, and punctual.

• Preferred: Prior experience in medical scheduling, healthcare administration, medical receptionist roles, patient support, call center customer service, appointment scheduling, or healthcare customer service.

🏝️ Benefits

• Weekly payment in arrears.

• Two weeks of paid product training.

• Coaching support during the nesting period.