Patient Scheduling, Reactivation Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Reach out to inactive or dormant patients to promote scheduling their appointments.

• Reconnect with patients who have unresolved or incomplete treatment plans.

• Efficiently schedule and confirm appointments for patients.

• Professionally address patient objections and hesitations regarding scheduling.

• Follow up with designated patients who have yet to book their appointments.

• Oversee outreach workflows and coordination of scheduling efforts.

• Import Medicaid intervention list data into Open Dental.

• Engage with incoming leads generated from Google and social media retargeting campaigns.

• Follow up with patients who have missed, canceled, or rescheduled their appointments.

• Keep precise communication notes and updates for patients in the system.

• Assist with basic insurance verification for urgent scheduling needs.

• Provide support for administrative and operational tasks when the patient coordinator is absent.

• Help maintain organized workflows for scheduling and patient communication.

⛳️ Requirements

• Excellent English communication skills with a confident and professional phone demeanor.

• Prior experience in appointment setting, patient scheduling, or outbound calling.

• Ability to manage objections and steer conversations towards appointment bookings.

• Comfort with making a high volume of outbound calls on a daily basis.

• Experience in dental or healthcare environments is preferred.

• Strong organizational skills and follow-through capabilities.

• Ability to work independently and stay motivated in a remote setting.

• Must have experience with Open Dental (primary dental practice management software).

• Proficient phone communication and adept at handling objections.

• Preferred tools include: Dental Intel, CRM or patient scheduling systems, and basic insurance verification workflows.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and dependent on client policy.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to assist you in performing at your best.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or additional hours based on your performance.