Patient Outreach Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Address inbound support requests from clinical users through phone, email, and chat promptly and professionally.

• Diagnose platform-related issues, escalating complex technical challenges to the relevant internal team.

• Accurately record all support interactions in the ticketing system (HubSpot).

• Recognize recurring issues and communicate patterns to the Customer Support lead for process enhancement.

• Assist in the onboarding process of new clinical users by responding to inquiries and guiding them through the platform.

• Maintain an in-depth understanding of PatientIQ's products to deliver precise and confident support.

⛳️ Requirements

• Over 2 years of experience in a customer support or call center position, ideally within the healthcare or health tech sectors.

• Excellent verbal and written communication skills with the capability to convey technical concepts to non-technical users.

• Proven ability to handle a high volume of calls/tickets while upholding quality and professionalism.

• Experience with a CRM or ticketing system (HubSpot, Salesforce, Zendesk, or similar).

• Preferred: Experience in supporting a SaaS platform or EHR in a clinical environment.

• Familiarity with healthcare workflows, clinical terminology, or patient-reported outcomes is a plus.

• Bilingual (English/Spanish) is an advantage.

🏝️ Benefits

• Purpose-driven work. We are addressing a significant challenge that matters — enhancing patient outcomes through improved data. Everyone here is engaged in meaningful work.

• Genuine idea meritocracy. The best ideas prevail, irrespective of title. We encourage each team member to question the status quo.

• Exceptional team. You will collaborate with individuals who are leaders in their fields of health tech, enterprise software, and clinical science.

• Rapidly expanding. We are creating the largest platform for healthcare providers and industry collaboration — and this is just the beginning.

• Outstanding benefits. Comprehensive health, dental, and vision coverage. 401(k). Flexible PTO — we trust you to take the time you need. Professional development stipends.

• Real ownership. This role is not about following someone else's blueprint. You will have the opportunity to build, shape strategy, and directly see your impact.