Patient Outreach and Support Specialist – Temp

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform proactive outreach to patients after testing to offer support, education, and assistance with resource navigation.

• Connect with patients via phone, SMS, email, and other approved communication methods while ensuring a positive and professional customer experience.

• Inform patients about testing procedures, available resources, patient portal tools, scheduling options, and other pertinent support services.

• Collect patient feedback on their testing experience and document insights that contribute to the enhancement of patient programs and services.

• Recognize and assist in overcoming common barriers to care, such as scheduling difficulties, provider communication requirements, resource access, and general procedural inquiries.

• Provide patients with approved educational materials, discussion guides, and support resources.

• Collaborate with Patient Coordinators, field teams, provider offices, and other internal stakeholders to address patient needs.

• Refer clinical, billing, technical, or service-related issues to the appropriate internal teams.

• Keep accurate records of all patient interactions and follow-up activities in Salesforce and other internal systems.

• Assist in outreach initiatives, patient education programs, and operational projects aimed at enhancing the overall patient experience.

• Adhere to all privacy, regulatory, and communication standards.

• Exhibit empathy, professionalism, and sound judgment when engaging with patients and caregivers.

⛳️ Requirements

• Minimum of 2 years of experience in patient support, customer service, healthcare operations, patient engagement, care coordination, or a related field.

• Bachelor’s degree is preferred.

• Prior experience working directly with patients or customers in a healthcare or service-oriented setting is preferred.

• Excellent verbal and written communication skills with the capability to convey complex information clearly and supportively.

• Strong listening skills and the ability to handle sensitive conversations with empathy and professionalism.

• Exceptional organizational skills and the ability to manage multiple priorities in a fast-paced environment.

• Experience with Salesforce or similar CRM platforms is preferred.

• Proficient in Microsoft Office applications, including Excel and Word.

• Bilingual in Spanish is preferred.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents.

• Free testing for Natera employees and their immediate families.

• Fertility care benefits.

• Pregnancy and baby bonding leave.

• 401k benefits.

• Commuter benefits.

• Generous employee referral program!