Patient Operations Coordinator

This is a fully remote position, open to applicants in Connecticut, +8 more states.

📋 Description

• Deliver outstanding customer service as the initial point of contact for new Rivia Mind patients.

• Engage in discussions about service offerings with a compassionate approach.

• Facilitate appropriate patient/provider matching.

• Support the scheduling of patient evaluations.

• Verify insurance eligibility.

• Exhibit excellence in every interaction to uphold Rivia Mind's mission.

⛳️ Requirements

• Required Education Level: High School Diploma or equivalent.

• A minimum of 2 years of customer service experience.

• At least 2 years of office administration/receptionist experience is necessary (including filing, phone management, reports, and office upkeep).

• One year of experience in medical office/healthcare operations is preferred (covering referrals, the intake process, medical record transfers, and preauthorization).

• Proficiency in communicating and adhering to messaging scripts across various channels (e.g., text, email, phone).

• Familiarity with insurance verification procedures and explanation of benefit coverage is preferred.

• Ability to adapt flexibly to different processes as required.

• Experience collaborating in a team environment with the capacity to adjust to changing priorities.

• Knowledge of mental health professional licenses (MD, NP, SW).

• Strong attention to detail accompanied by excellent organizational skills.

• Understanding of HIPAA compliance.

• Proficient in using a wide range of technology platforms and systems (Google Suite required, along with company-specific platforms/software like Monday.com and EHR/EMR systems when applicable, CRMs such as Salesforce).

• Intermediate computer skills and technical aptitude are required.

• Well-organized and efficient in handling tasks and projects.

🏝️ Benefits

• Medical Coverage - HDHP, PPO or PPO Buy-Up.

• Options for Health Savings Account, Flexible Spending Account, and Dependent Care Account.

• Dental & Vision Insurance.

• Whole-Body Wellness Offerings for those enrolled in one of our three Aetna Medical Plans.

• Front-Loaded Paid Time Off (PTO).

• Observed Holidays & Annual Office Closure.

• Medical & Parental Leave (in accordance with State and Federal Laws).

• Bereavement Leave / Pet Bereavement Leave.

• Competitive Pay.

• 401(k) Retirement Plan with employer matching.

• Employee Referral Program.

• Commuter Transit and Parking Voluntary Benefit.

• Professional Development Stipend after the 1st Work Anniversary.

• Paid Professional Development Days after the 1st Work Anniversary.

• Access to Learning & Development Resources.

• Short-Term & Long-Term Disability coverage.

• Group Life/AD&D Insurance.

• Employee Assistance Program (EAP).

• Voluntary Benefits.

• Quarterly Wellness Activities.