Patient Monitoring, Telemetry, Diagnostic Cardiology Field Engineer 1

This is a fully remote position, open to applicants in Washington.

📋 Description

• Complete Preventative Maintenance, FMIs, and/or ISIs accurately and on schedule.

• Support more seasoned field engineers during the installation of equipment.

• Collaborate with experienced field engineers on basic troubleshooting and service repairs for assigned equipment.

• Communicate effectively and collaborate with teammates and colleagues.

• Learn to communicate effectively with customers to ensure issues are resolved and follow-ups are conducted, leading to enhanced customer satisfaction.

• Collaborate with customers and suggest value-added services that can help them operate their businesses more efficiently.

• Stay current with administrative tasks such as maintaining customer service logs and internal service records promptly, ordering repair parts, and managing cycle times.

• Utilize the GEHC escalation process when necessary and work closely with regional and national support to define and execute corrective action plans to resolve customer issues promptly.

• Act as a member of the account community for key accounts.

• Engage effectively with commercial counterparts, identify potential sales leads, participate in sales opportunities like contract renewals, and assist in promoting and implementing revenue programs.

• Prioritize customer needs and satisfaction, while enhancing the relationship with the customer to become a valued partner in their business.

• Stay informed about competitor information and market trends.

• Independently handle service calls without assistance within one year of employment.

⛳️ Requirements

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; OR equivalent military education; OR participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED with 4 or more years of experience servicing electronic equipment.

• Familiarity with web applications and the Microsoft suite of products.

• Must possess and maintain a valid Driver's License.

• Willingness to be available "after hours" or work a rotating On-Call schedule, including weekends, for critical issues and coverage as needed.

🏝️ Benefits

• Medical

• Dental

• Vision

• Paid time off

• 401(k) plan with employee and company contribution opportunities

• Life insurance

• Disability insurance

• Accident insurance

• Tuition reimbursement