Patient Flow Nurse

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage and supervise the scheduling of virtual appointments based on provider availability and patient preferences.

• Assess and prioritize patients according to urgency and the appropriate level of care.

• Utilize clinical judgment to prioritize patients across different sites.

• Work alongside healthcare providers to enhance virtual care scheduling and maximize appointment utilization.

• Relay patient-specific information and instructions to providers prior to scheduled virtual appointments.

• Ensure medical records, appointment details, and visit outcomes are accurate and current.

• Produce and distribute virtual care reports to relevant stakeholders.

• Manage the follow-up on lab results.

• Communicate patient results in accordance with established processes.

• Adhere to procedures for reporting critical lab results.

• Collaborate with healthcare team members to guarantee continuity of care between virtual and in-person services.

⛳️ Requirements

• Bachelor's degree in nursing or equivalent professional experience.

• Active registration and good standing as a Registered Nurse with the British Columbia College of Nurses & Midwives (BCCNM).

• Proficiency in CTAS in a fast-paced environment.

• Compliance with the Emergency Nursing Scope and Standards of Canadian Practice.

• Experience in healthcare coordination, scheduling, and administration.

• Current CTAS certification with over 5 years of experience.

• Prior experience in a virtual work setting is an advantage.

• Familiarity with electronic health record (EHR) systems.

• Previous exposure to telemedicine or virtual care services.

• ACLS certification is preferred.

• Telephone Triage Nursing Certification is preferred.

• Strong organizational and time-management capabilities.

• Outstanding communication, written, verbal, and documentation skills.

• Familiarity with virtual care platforms and basic technical troubleshooting.

• Knowledge of medical terminology and healthcare processes.

• Ability to work independently as well as collaboratively within a healthcare team.

• Keen attention to detail and accuracy in maintaining patient records and documentation.

• Understanding of healthcare compliance and patient privacy regulations.

• Full availability from Monday to Sunday, including day, evening, night, and weekend shifts.

• Possession of multiple provincial nursing licenses is an asset.

🏝️ Benefits

• Accessible care provided at no cost to patients.

• Opportunities for learning and professional growth.

• A collaborative and supportive network.

• Flexible scheduling options for day, evening, night, and weekend shifts.

• Reasonable accommodations for qualified individuals with disabilities.

• An inclusive and accessible work environment.

• Equal employment opportunity.