Patient Financial Services Representative

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Act as the main point of contact for patients regarding billing inquiries through phone, email, text messaging, and chat platforms.

• Oversee patient billing and collections for urgent care appointments utilizing practice management software.

• Analyze and clarify insurance coverage along with patient financial obligations.

• Work alongside the Revenue Cycle Management team to address issues related to billing, coding, and workflow.

• Update and maintain patient demographic information.

• Send daily billing statements to the statement vendor.

• Ensure compliance with insurance agreements and payer policies.

• Collaborate with clinic teams to resolve patient billing questions.

• Assist with overall functions and projects within the Revenue Cycle Department.

• Provide a responsive and courteous experience for patients.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 2 years of experience in patient billing, collections, and healthcare customer service.

• Strong knowledge of insurance processes, eligibility verification, and handling denied claims.

• Proficient in MS Office Suite (Word, Excel, PowerPoint).

• Familiarity with practice management or billing software.

• Excellent written and verbal communication abilities.

• Skill in clearly conveying information to patients and team members.

• Capacity to remain empathetic, professional, and composed when addressing patient issues or conflicts.

• Positive attitude, adaptability, and reliability in a fast-paced environment.

• Keen attention to detail.

• Ability to handle multiple tasks and prioritize effectively.

• Uphold patient privacy and adhere to HIPAA regulations.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Prescription insurance.

• Pet insurance.

• Paid time off.

• Holidays.

• 401K with company match.

• Leadership opportunities.

• Career development.

• Employee Assistance Program (EAP).

• Wellness initiatives.