Patient Financial Services Representative

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Act as the main contact for patients regarding billing inquiries through phone, email, two-way text, and chat platforms.

• Oversee patient billing and collections for urgent care appointments using practice management software.

• Analyze and clarify insurance coverage and the patient's financial obligations.

• Collaborate with the Revenue Cycle Management team to address billing, coding, and workflow challenges.

• Update patient demographic information and send daily billing statements to the statement vendor.

• Ensure adherence to insurance contracts and payer policies.

• Work with clinic teams to resolve patient billing questions.

• Contribute to the overall operations and projects within the Revenue Cycle Department.

⛳️ Requirements

• High school diploma or equivalent required.

• At least 2 years of experience in patient billing, collections, and healthcare customer service.

• Strong knowledge of insurance processes, eligibility, and denied claims.

• Proficient in MS Office Suite (Word, Excel, PowerPoint).

• Familiarity with practice management or billing systems.

• Excellent written and verbal communication abilities.

• Capable of maintaining empathy, professionalism, and composure when addressing patient issues or conflicts.

• Demonstrates positivity, adaptability, and reliability in a high-volume setting.

• Keen attention to detail, with the capability to multitask and manage competing priorities.

• Maintains a calm, courteous, and helpful demeanor.

• Committed to upholding patient privacy and HIPAA regulations.

🏝️ Benefits

• Comprehensive Medical, Dental, Vision, Prescription, and Pet Insurance, among others.

• Paid Time Off and holidays.

• 401K plan with company matching.

• Leadership advancement and career development opportunities.

• Employee Assistance Program (EAP) and wellness initiatives.