Patient Financial Services Representative

📋 Description

• Manage incoming calls from patients regarding their medical billing and financial inquiries in a professional manner.

• Interact with patients with compassion and empathy, addressing their questions and concerns with the highest level of care.

• Process payments over the phone, ensuring accurate documentation and recording.

• Aid patients in establishing payment plans when necessary.

• Clarify and explain Explanation of Benefits (EOB) statements to patients, assisting them in comprehending their insurance coverage and the charges billed.

• Research and investigate claims that need additional attention, including denied claims or billing disputes.

• Work collaboratively with insurance providers and healthcare professionals to effectively resolve billing complications.

• Keep detailed and precise records of all patient interactions, payments, and resolutions.

• Remain informed about healthcare billing regulations and compliance standards.

⛳️ Requirements

• A high school diploma or equivalent is required; some college coursework in a relevant field is advantageous.

• A minimum of 1 year of prior experience in healthcare billing, revenue cycle management, or customer service is essential.

• Bilingual ability in English and Spanish is preferred.

• Excellent communication and interpersonal skills are necessary.

• Detail-oriented with strong organizational skills.

• Competence in utilizing computer applications and billing software.

• Capacity to manage confidential information with care.

• Knowledge of healthcare billing codes, insurance terminology, and medical terminology is beneficial.

🏝️ Benefits

• Employer sponsored Major Medical

• Employer sponsored Dental

• Employer sponsored Vision

• Accidental Death and Disability insurance

• Short term disability

• 4.5% 401K matching

• Flexible spending account

• Generous paid time off

• True opportunity for advancement