Patient Financial Services Representative

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Act as the main contact for patients concerning billing inquiries through phone, email, two-way text, and chat platforms.

• Oversee patient billing and collection processes for urgent care visits utilizing practice management software.

• Analyze and clarify insurance coverage along with patient financial obligations.

• Collaborate with the Revenue Cycle Management team to address billing, coding, and workflow challenges.

• Update patient demographic information and dispatch daily billing statements to the statement vendor.

• Ensure compliance with insurance contracts and payer guidelines.

• Work with clinic teams to address and resolve patient billing questions.

• Assist with various functions and projects within the Revenue Cycle Department.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 2 years of experience in patient billing, collections, and healthcare customer service.

• Strong knowledge of insurance processes, eligibility, and denied claims.

• Proficiency in the MS Office Suite (Word, Excel, PowerPoint).

• Familiarity with practice management or billing systems.

• Exceptional written and verbal communication abilities.

• Capability to convey information clearly to patients and team members.

• Ability to maintain empathy, professionalism, and composure while addressing patient concerns or conflicts.

• Positive attitude, flexibility, and reliability in a high-volume setting.

• Keen attention to detail with the skill to multitask and prioritize competing demands.

• Calm, courteous, and supportive demeanor.

• Commitment to upholding patient privacy and adhering to HIPAA regulations.

🏝️ Benefits

• Medical, Dental, Vision, Prescription, Pet Insurance, and more.

• Paid Time Off and Holidays.

• 401K with Company Match.

• Opportunities for leadership and career development.

• Employee Assistance Program (EAP) and wellness initiatives.