Patient Financial Associate

This is a fully remote position, open to applicants in Florida.

📋 Description

• Perform a variety of tasks that support the revenue cycle, compliance, and enhance the patient experience.

• Execute registration, financial screening, verification, and patient throughput tasks accurately and efficiently.

• Achieve individual collection targets.

• Foster a collaborative working relationship with clinical team members to ensure a smooth and positive experience for patients and caregivers.

• Distribute legal, ethical, and compliance-related documents and provide thorough explanations to patients during registration.

• Deliver professional, compassionate, and friendly service to patients, families, employees, physicians, and members of the community.

⛳️ Requirements

• High School diploma, certification, GED, training, or experience.

• Successfully complete the Patient Access training program.

• Capability to thrive in a fast-paced public health or Revenue Cycle environment, with proven experience in payment collection, including billing, sales, and customer service.

• In the absence of a degree and/or experience, a highly motivated candidate who can effectively demonstrate and/or role-play the necessary skills in a professional manner, showing a clear and convincing ability to excel in the position.

• Competence in performing basic mathematical calculations.

• Detail-oriented, organized, a team player, compassionate, and possessing excellent customer service and interpersonal communication skills.

• Ability to manage multiple tasks and maintain an agile mindset.

• Preferred: Familiarity with healthcare regulatory guidelines, including but not limited to HIPAA, AHCA, EMTALA, etc.

• Understanding of insurance contracts, collections, authorizations, pre-certifications, Microsoft Office products, and EMR applications, among others.

• Knowledge of medical terminology.

• Bilingual in English and Spanish/Creole is preferred.

• Minimum required experience: Less than 1 year.

• Essential staff must be available to work weekends, holidays, and during emergencies.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Comprehensive health and wellness resources that extend beyond traditional benefits.

• A wellness program designed to help employees eliminate their medical plan deductible, thereby reducing out-of-pocket healthcare expenses.

• Tuition reimbursement to facilitate continued learning and career advancement.

• $1000 Bonus.