Patient Financial Associate

This is a fully remote position, open to applicants in Florida.

📋 Description

• Execute registration processes, financial assessments, insurance verification, collections, data entry, virtual registrations, and patient throughput activities.

• Assist in the revenue cycle, compliance, and enhance the patient experience with accuracy and efficiency.

• Achieve personal collection objectives.

• Build and maintain strong working relationships with clinical team members to guarantee a smooth experience for patients and caregivers.

• Present and clearly articulate legal, ethical, and compliance-related documents during registration.

• Deliver professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.

• Manage approximately 1,000 calls daily in a high-paced, high-volume virtual registration environment.

• Verify patient benefits via online platforms and through interactions with insurance representatives.

• Clarify deductibles and co-pays and collect patients' financial responsibilities.

• Confirm patient details following stringent guidelines to ensure the integrity of registration data.

• Utilize video conferencing to complete registrations, obtain consent, and process payments.

• Collaborate with additional departments and promote teamwork.

• Engage in mandatory Zoom calls with patients, clinical teams, and leadership.

⛳️ Requirements

• High School diploma, Certificate, GED, Training, or Experience.

• Successfully complete and pass the Patient Access training course.

• Capability to thrive in a fast-paced public health environment or Revenue Cycle setting with proven experience in payment collection, including billing, sales, and customer service.

• In place of a degree or experience, the ability to effectively demonstrate and/or role-play necessary skills professionally with a strong capacity to succeed in the role.

• Proficiency in performing basic mathematical calculations.

• Detail-oriented, organized, a team player, compassionate, and possessing excellent customer service and interpersonal communication skills.

• Ability to multitask and maintain an agile mindset.

• Familiarity with healthcare regulatory guidelines such as HIPAA, AHCA, EMTALA, etc. is preferred.

• Understanding of insurance contracts, collections, authorizations, pre-certifications, Microsoft Office applications, and EMR systems.

• Knowledge of medical terminology.

• Bilingual in English and Spanish/Creole is a plus.

• Must be available to work weekends, holidays, and during emergency situations as essential staff.

• Remote work necessitates one week of on-site training in Town & Country (Miami-Dade).

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Comprehensive health and wellness resources.

• Wellness program designed to help employees eliminate their medical plan deductible.

• Tuition reimbursement.

• Four-week training program.