Patient Financial Advocate

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Provide guidance to patients and their responsible parties regarding payment responsibilities and available financial assistance options.

• Clarify financial obligations, payment methods, and collection processes.

• Engage with insurance providers and other resources while serving as an advocate for patients.

• Begin the collection of necessary prepayments and conduct follow-ups to enhance collection efficiency.

• Identify and address issues related to registration, financial clearance, insurance authorization, billing, explanations of benefits, provider-based billing, governmental requirements, HCAP/FAP policies, MyAccount, and collections.

• Maintain and accurately update information in the relevant computer systems.

• Scan agreements and dispatch clinical clearance notifications.

• Work remotely from 8:30 a.m. to 5:00 p.m.

⛳️ Requirements

• High School Diploma/GED with three years of experience in a customer-facing position involving in-person or phone interaction, OR an Associate’s Degree with two years of experience, OR a Bachelor’s Degree with one year of experience.

• Must reside in the Northeast Ohio region.

• Strong communication skills with the ability to convey accurate information.

• Capability to perform duties while in a stationary position for extended durations.

• Competence in handling physical records or operating a computer and other office equipment.

• In certain locations, the ability to travel within the hospital system may be required.

• In specific locations, the ability to lift up to 25 lbs. is necessary.

• Adheres to standard precautions by utilizing personal protective equipment as needed.

• Must meet the requirements of the annual influenza prevention program.

• Must pass a controlled substance screening following a job offer.

🏝️ Benefits

• Annual influenza vaccination or approved exemption program.

• Commitment to equal opportunity employment.

• Drug-free workplace environment.

• Option for remote work arrangements.