Patient Experience Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage Zendesk inquiries from patients related to appointments, issues, and missing results.

• Conduct multiple outbound calls and send follow-up emails to address patient concerns.

• Serve as the primary point of contact for all patients via phone, text, email, and chat.

• Collaborate with doctors and physicians to obtain lab orders.

• Address, troubleshoot, and resolve patient issues promptly and positively.

• Work with local city teams to assist mobile specialists and provide ongoing updates to patients.

⛳️ Requirements

• Minimum of 2 years of customer-facing experience, preferably in a medical setting.

• Proficient with technology, efficient, and self-driven.

• Capable of handling at least 12 tickets per hour while maintaining high-quality standards.

• Empathetic, proactive, and committed to helping individuals resolve their issues.

• Experience in processing or interpreting lab orders.

• Ability to thrive in a fast-paced growth environment.

• Strong problem-solving abilities.

• Friendly and enjoys engaging with others via phone, text, email, and chat.

• While our teams operate remotely, you must have a quiet workspace and reliable internet connection.

🏝️ Benefits

• $17/hr

• Valuable stock option plan available for full-time employees.

• Options for medical, dental, and vision insurance for full-time employees.

• Paid time off.

• Join a company with a grand vision, a dynamic work environment, and a talented, ambitious, and enjoyable team of colleagues!