Information Center Loan Specialist I

This is a fully remote position, open to applicants in New Hampshire, +1 more state.

📋 Description

• Deliver exceptional service to members throughout the entire loan origination process for Consumer Loans and Mortgages.

• Handle incoming calls in a high-volume contact center environment.

• Effectively assist members with questions regarding DCU loan products, the application process, and other loan-related inquiries.

• Skillfully originate and process consumer loan applications for vehicles, personal loans, and credit cards.

• Analyze credit reports to determine loan eligibility through automated underwriting and/or Loan Officer assessment.

• Examine necessary applicant documentation, including income verification and purchase agreements, among others.

• Comply with borrower/lender regulations and DCU’s internal policies and procedures.

• Complete mandatory training on compliance, DCU products/services, and lending standards.

• Contribute to DCU’s Success Sharing Goals by referring and cross-selling other DCU offerings.

• Meet performance expectations for schedule adherence, call efficiency, sales targets, and additional metrics.

• Soon become registered with the Nationwide Multistate Licensing System to secure Mortgage Loan Originator licensing.

• Address general inquiries and originate Mortgage and Home Equity applications.

• Engage in performance development by being open to constructive feedback from Assistant Managers, Performance Leads, and Senior Specialists.

• Promote teamwork and work to enhance relationships between the Information Center Staff and personnel in DCU’s support departments.

• Precisely process transactions, file maintenance, and all other member requests.

• Suggest process improvements to enhance operational efficiency in the Information Center and/or other Credit Union areas.

• Carry out additional job-related duties as assigned or requested.

⛳️ Requirements

• High School diploma or equivalent required.

• A minimum of 6 months of prior experience in a contact center or lending environment is necessary.

• Exceptional communication skills and professional phone etiquette.

• Proficient in computer use with the ability to learn new software applications.

• Strong skills in troubleshooting, multitasking, organization, and time management.

🏝️ Benefits

• Health insurance coverage.

• Opportunities for professional development.

• Flexible work arrangements available.

• Paid time off provided.