Systems Technician

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee service intake through email and the client portal.

• Perform basic troubleshooting for straightforward issues within single-user system environments.

• Accurately document troubleshooting efforts in the ticketing system.

• Assist Professional Services with client onsite deployments as required.

• Follow established client support documentation protocols.

⛳️ Requirements

• Must possess A+ and/or O365 Fundamentals certification or equivalent practical experience.

• High School Diploma/GED or a comparable qualification.

• Ideally, at least 1 year of experience in a service-related role.

• Basic skills in infrastructure and troubleshooting.

• A valid driver's license is mandatory.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401K Retirement Plan.

• A minimum of 4 Weeks of Paid Time Off (PTO).

• Birthday PTO.

• Paid Holidays.

• Paid Time Off for Volunteering.

• Short-Term and Long-Term Disability Insurance.