Patient Experience Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for potential patients, caregivers, and referral inquiries via phone and chat.

• Attentively listen to and comprehend the needs of callers and chat participants.

• Assist patients and caregivers in navigating the appropriate care pathways.

• Accurately and confidently articulate the organization’s key differentiators.

• Follow up on inquiries and collaborate with scheduling to set up appointments.

• Acquire, sustain, and showcase specialized knowledge in oncology, non-oncology cancer treatments, insurance options, and hospital specialties.

• Achieve customer service and patient acquisition objectives.

• Recognize the needs and obstacles faced by prospects, using organizational offerings to facilitate appointments at City of Hope locations.

⛳️ Requirements

• A college degree (BA, BS) in Business, Marketing, Sales, Healthcare-related fields, or a similar area is preferred.

• Familiarity with healthcare services and oncology is preferred.

• Experience with computer applications is necessary.

• Exceptional customer service abilities.

• Strong interpersonal and communication skills.

• Proficient verbal communication and the ability to influence effectively via telephone and computer.

• Strong skills in closing deals.

• Goal-oriented with a commitment to continuous learning and improvement.

• Ability to adapt to ongoing changes, new initiatives, models, and processes.

• Reliable internet service and adequate speed to work effectively from home.

• A dedicated workspace at home.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible work arrangements.