Patient Experience Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver compassionate, patient-focused support via phone, email, and in-app messaging, ensuring prompt and considerate replies.

• Serve as an intermediary between patients and healthcare providers, accurately conveying essential information.

• Assist patients in scheduling appointments, utilizing telehealth services, and addressing general inquiries regarding Allara’s offerings.

• Relay billing-related updates from the finance department to patients, ensuring clarity and providing support.

• Provide tailored assistance, helping patients navigate their healthcare journey with empathy and professionalism.

• Uphold high standards of accuracy and attention to detail, ensuring correct transmission of patient information.

• Recognize patient challenges and provide feedback to enhance the overall experience.

• Remain knowledgeable about Allara’s evolving services to deliver precise and current support.

⛳️ Requirements

• At least 1.5 years of experience in customer support and/or patient-facing roles, ideally in a remote environment.

• Excellent verbal and written communication skills, capable of establishing rapport and managing intricate conversations.

• Outstanding attention to detail.

• Ability to think creatively when solving problems, ensuring seamless coordination of medical requests.

• Proficient technical skills, comfortable navigating various systems and handling sensitive information.

• Experience in medical reception and familiarity with Electronic Health Records (EHR) systems is preferred.

• A quiet, private workspace with dependable internet access to facilitate confidential patient communications.

🏝️ Benefits

• 1099 Contractor position

• Fully remote work environment