Patient Engagement Specialist

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• The Patient Engagement Specialist will be tasked with managing service for incoming pharmacy calls and/or initiating outbound patient refill calls, guiding patients through the entire refill process.

• Proactively oversee medication refills, including data entry and pharmacy claim adjudication.

• Conduct outbound patient refill calls and fulfill patient refill requests.

• Address, resolve, and prioritize incoming inquiries.

• Confirm prescription orders with pharmacists and/or clinicians as necessary.

• Recognize medications that require special storage or handling, such as hazardous or refrigerated medications.

• Organize, manage, and refresh pertinent data utilizing database applications.

• Implement observations and suggestions to tackle operational issues, enhancing productivity, quality, and customer service standards.

• Spot trends, resolve issues; suggest enhancements; execute changes.

• Actively engage in process improvement initiatives.

• Serve as a valuable business partner to stakeholders across the organization.

• Safeguard the organization's integrity by maintaining confidentiality of information.

• Enhance knowledge by engaging in educational opportunities, reading professional literature, maintaining networks, and participating in professional associations.

• Additional duties and/or responsibilities may be assigned.

⛳️ Requirements

• We are looking for pharmacy technicians with state registration as a pharmacy technician.

• National certification as a CPhT or equivalent is highly preferred but not mandatory.

• 1-3 years of experience as a Pharmacy Technician and in adjudicating claims is strongly preferred but not essential.

• Education: A high school diploma or GED is required.

• Excellent interpersonal communication skills, outstanding phone etiquette, and comfort with proactively engaging patients over the phone, along with the ability to reach out to on-site clinicians, payors, and pharmacies by phone; highly skilled in Microsoft Office, especially Excel and Word; able to swiftly learn additional software, adapt to Shields’ unique model/tools, and extract pertinent information; strong organizational abilities are essential.

🏝️ Benefits

• Flexible scheduling to accommodate business needs with health system partners, starting as early as 7:45 AM (EST)/8 AM EST.