Patient Engagement Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with customers via telephone or email to address inquiries, resolve issues, process payments, and provide information regarding visit insurance processing.

• Evaluate customer concerns and issues, troubleshoot problems, and strive for a satisfactory resolution.

• Maintain a comprehensive understanding of the company’s products or services to deliver accurate information to customers.

• Document customer interactions, issues, and resolutions accurately in the NG patient chart.

• Ensure compliance with company policies and procedures while managing customer interactions.

• Communicate customer feedback to supervisors to aid in problem-solving and developing best practices.

• Uphold a professional and courteous demeanor in all customer interactions, even when addressing challenging or upset customers.

⛳️ Requirements

• High school diploma or equivalent.

• Must be bilingual.

• Exceptional customer service and communication skills.

• Strong understanding of insurance billing and reimbursement processes.

• Familiarity with HIPAA privacy regulations.

• Proficient computer and typing skills.

• Background in ophthalmology/optometry terminology is a plus.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Supportive work environment with a focus on teamwork.

• Flexible work schedules available.