Patient Engagement Partner, Access Center

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Responds to incoming calls and carries out various tasks such as scheduling, rescheduling, or canceling appointments within defined time frames and protocols in a dynamic, high-volume Access Center environment.

• Assesses how requests should be managed using expert questioning techniques to determine the appropriate scheduling of a request.

• Confirms and updates patient demographic and insurance details.

• Ensures a positive patient experience during every interaction, striving to address any issues or concerns raised by the patient during the call.

• Oversees and manages referral work queues when assigned and offers additional support for inbound patient calls during peak times as needed.

• Actively engages as a team member in resolving problems as they arise.

• Escalates any scheduling or insurance-related issues to the Patient Engagement Supervisor or Patient Engagement Manager for resolution.

• Consistently achieves productivity, schedule compliance, and quality benchmarks established by the Access Center.

• Collaborates with designated clinical partners to create and uphold appropriate appointment scheduling protocols.

• Continuously works to foster positive relationships with our clinical partners.

⛳️ Requirements

• High School diploma or equivalent is required.

• Prior general computer experience with data entry is required.

• A minimum of 1-2 years of proven customer service excellence in a contact center is preferred.

• Previous experience in the healthcare field with familiarity in medical terminology is preferred.

• Experience with electronic medical records (EMR) is preferred.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements