Patient Engagement Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Employ telephonic outreach and engagement techniques to connect with families, guiding them through the process of downloading the Imagine app and scheduling an enrollment visit.

• Clearly articulate the services offered by Imagine and address any objections from parents and families.

• Serve as a representative of Imagine Pediatrics for parents and families of children with complex medical needs.

• Collaborate with the Local Outreach Team to assist in telephonic outreach efforts directed towards both non-engaged and engaged patients.

• Utilize reporting tools and dashboards to effectively prioritize telephonic outreach to potential members.

• Consistently achieve and/or surpass monthly engagement targets.

⛳️ Requirements

• A High School diploma or equivalent is mandatory.

• At least one (1) year of experience in outreach, customer service, or a call center role focused on outbound communication.

• Bilingual proficiency in Spanish is essential.

🏝️ Benefits

• Competitive medical, dental, and vision insurance.

• Healthcare and Dependent Care Flexible Spending Accounts (FSA); Company-funded Health Savings Account (HSA).

• 401(k) plan with a 4% match, fully vested from the first day of employment.

• Employer-paid short-term and long-term disability insurance.

• Life insurance coverage equal to 1x annual salary.

• 20 days of Paid Time Off (PTO) plus 10 Company Holidays and 2 Floating Holidays.

• Paid leave for new parents.

• Additional benefits will be detailed in the offer letter.