Patient Education Liaison, PEL

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main field-based educational resource for patients and their caregivers by providing information about the disease and therapy, and guiding them through the onboarding and treatment initiation processes.

• Establish trustworthy relationships with patients and their families, assisting them in becoming treatment-ready and navigating their journey as patients.

• Proactively recognize and tackle access-related challenges that could hinder therapy initiation, collaborating with provider offices, specialty pharmacies, patient support services, and internal stakeholders to find solutions.

• Oversee patient progress through onboarding and access procedures, acting as a reliable resource for complex cases and escalating issues as necessary.

• Cultivate robust relationships with healthcare providers and office personnel, educating them on patient support resources, onboarding procedures, and available access solutions.

• Collaborate closely with Market Access, Patient Services, Medical Affairs, Commercial, Specialty Pharmacy, and other stakeholders to address patient needs and enhance the patient experience.

• Provide field insights and identify trends that will guide patient support strategies, process enhancements, and best practices.

• Engage in launch readiness activities, field initiatives, and special projects that support successful therapy initiation and improve patient outcomes.

• Ensure accurate documentation, analyze territory performance, and take responsibility for meeting patient support objectives.

⛳️ Requirements

• A Bachelor's degree is required.

• Generally, 8+ years of experience in roles such as a clinical educator, reimbursement specialist, patient services professional, nurse educator, rare disease specialist, or a related area in healthcare.

• Proven experience in assisting patients through intricate access and reimbursement pathways.

• Demonstrated capabilities in independently managing complex patient access and reimbursement scenarios.

• Strong knowledge of insurance and the access process, specialty pharmacy distribution models, prior authorizations, appeals, and financial assistance programs.

• Established ability to influence outcomes among providers, specialty pharmacies, patient support services, and internal cross-functional teams.

• Experience acting as a trusted resource, mentor, trainer, or informal leader within a field-based organization.

• Exceptional communication, presentation, and relationship-building abilities.

• Willingness to travel extensively within the assigned territory (approximately 50–75%).

🏝️ Benefits

• 99% of the premium covered for medical, dental, and vision plans.

• Company-sponsored life insurance.

• Accidental Death & Dismemberment (AD&D) coverage.

• Disability benefits offered.

• Voluntary options to customize your coverage.

• 401(k) contributions matched dollar-for-dollar up to 6%.

• Long-term stock incentives provided.

• Employee stock purchase plan (ESPP) available.

• Discretionary quarterly bonuses.

• Flexible wellness benefits.

• Generous paid time off (PTO).

• Paid holidays included.

• Company-wide shutdowns observed.