Patient Customer Service and Collection Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage patient accounts and ensure the precision of accounts receivable (AR)

• Reach out to patients to collect overdue payments

• Investigate and resolve patient billing questions

• Record actions taken to settle outstanding balances

• Liaise with patients and insurance providers to address billing concerns

• Guarantee adherence to federal and state regulations

• Clarify Care Credit and encourage patients to apply

• Assist patients in establishing feasible payment plans

• Deliver customer service to both patients and insurance companies

• Generate specialized invoices and necessary information

• Prepare accurate documentation for collection agencies

• Confirm patient demographics and update registration details

• Comply with the Solaris Health Code of Conduct and relevant policies and procedures

• Safeguard confidentiality of protected health information in accordance with HIPAA

• Report any suspected concerns or violations

• Complete annual compliance training

• Carry out other assigned duties related to the position

⛳️ Requirements

• High school diploma or equivalent is mandatory

• Demonstrated experience in medical billing and collections

• Relevant experience with billing software and electronic health records

• Familiarity with medical terminology, healthcare coding systems, and clinical operations

• Experience utilizing Practice Management (PM) systems and other software tools

• Capability to adhere to compliance policies and procedures

• High proficiency and accuracy in data entry

• Ability to juggle multiple projects while maintaining strict attention to detail

• Outstanding verbal and written communication skills

• Excellent organizational skills and meticulous attention to detail

• Strong analytical and problem-solving abilities

• Proficient in Microsoft Office

• Capable of working independently and meeting deadlines

• Customer-focused and able to maintain composure in challenging situations

• Ability to comply with HIPAA, Solaris Health policies, and relevant laws and regulations

• No certifications, licensures, or registry requirements needed (N/A)

• No travel required (N/A)

🏝️ Benefits

• Competitive salary

• Paid time off (PTO)

• Holiday pay

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• Pet insurance

• Health savings account

• Paid sick leave

• Paid time off

• Paid holidays

• Profit sharing

• Retirement plan

• No weekend work

• No evening shifts

• No holiday shifts