Patient Coordinator Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a significant volume of both inbound and outbound pre-screening calls.

• Engage with potential trial participants in a clear and empathetic manner.

• Exhibit expertise in medical terminology to evaluate patient information effectively.

• Employ remote communication platforms for calls, documentation, and team collaboration.

• Achieve or surpass KPIs associated with pre-qualified referrals and enrollment rates.

• Keep meticulous records of patient interactions while ensuring compliance.

• Frequently review recorded calls from contractor PCs and offer coaching feedback.

• Track performance metrics using the PC KPI dashboard.

• Provide structured feedback and escalate any unresolved performance issues.

• Evaluate contractor PC timesheets and produce monthly invoices.

• Work collaboratively on process enhancements within the PC department.

⛳️ Requirements

• A minimum of 3 years of experience in a call center setting.

• At least 1 year of experience in a patient-facing screening role within the healthcare or clinical research sectors.

• Previous supervisory, coaching, or team lead experience is highly preferred.

• Strong verbal and written communication abilities.

• Proven capability to provide constructive feedback.

• Proficient in remote communication and productivity tools.

• Comprehensive understanding of medical terminology and clinical trial processes.

• Ability to handle multiple tasks and prioritize responsibilities in a dynamic environment.

• Exceptional organizational skills and keen attention to detail.

• GCP (Good Clinical Practice) certification or a willingness to acquire it.

🏝️ Benefits

• 100% remote work.

• Access to an employee discount program.

• 401(k) plan with employer contributions.

• Basic Life Insurance covered by the employer.