Patient Coordinator – Functional Medicine Practice

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Professionally and empathetically answer incoming patient phone calls.

• Promptly respond to patient text messages and general inquiries.

• Manage incoming faxes and appropriately route documentation.

• Assist patients with scheduling and provide general practice information.

• Deliver an exceptional patient experience across all communication channels.

• Schedule and coordinate patient appointments effectively.

• Maintain and update patient records in the electronic medical record (EMR) system.

• Upload and organize clinical documentation and laboratory results efficiently.

• Support healthcare providers with daily administrative tasks.

• Ensure all documentation is accurate and completed promptly.

• Monitor communication queues to ensure timely responses.

• Assist in maintaining streamlined administrative workflows.

• Coordinate internally with the clinical team to enhance patient care.

• Identify opportunities for operational efficiency improvements as the practice expands.

⛳️ Requirements

• Previous experience in a U.S. medical office, healthcare administration, or patient coordination role.

• Excellent spoken and written English with a clear and professional telephone demeanor.

• Strong customer service and interpersonal communication abilities.

• Experience in handling patient phone calls and scheduling appointments.

• Exceptional organizational skills and strong attention to detail.

• Ability to work independently while managing multiple priorities effectively.

• Understanding of HIPAA and patient confidentiality regulations.

• Experience in functional medicine, primary care, concierge medicine, or specialty medical practices is preferred.

• Familiarity with Cerbo EMR, Spruce, or similar healthcare software is preferred.

• Experience in coordinating patient communications via phone, text, and email is preferred.

• Prior experience in remote healthcare support is preferred.

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• $500 entry monthly raffle

• NO TRACKER. NO PROBLEM