Patient Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Promptly and professionally respond to incoming SMS messages.

• Pose insightful, open-ended questions to gain a clear understanding of each patient's needs and aspirations.

• Arrange phone consultations utilizing tools such as Calendly.

• Precisely document patient interactions within CRM and scheduling platforms (training will be provided).

• Establish rapport with potential patients through empathy, curiosity, and trust.

• Send tailored follow-up messages as necessary to assist with subsequent steps.

⛳️ Requirements

• Comfortable with learning and navigating digital tools; experience with CRM and scheduling platforms is advantageous.

• Strong written communication skills for SMS, along with clear verbal abilities for occasional phone calls.

• Genuinely curious and compassionate, with a focus on a people-first approach.

• Detail-oriented and committed to accurate documentation and privacy practices.

• Interest in or knowledge of healthcare, wellness, or telehealth services.

• Reliable availability during Eastern Time business hours (approximately 16:00–24:00 GMT).

• Basic proficiency in Excel or spreadsheets for light reporting tasks.

🏝️ Benefits

• Flexible, on-call schedule.

• Competitive part-time base pay.