Patient Concierge Agent, Inbound Appointment Setter

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond promptly to incoming patient inquiries through phone, SMS, and email.

• Establish trust and rapport with prospective patients.

• Provide comprehensive information regarding medical procedures and consultation processes.

• Consistently follow up with prospective patients throughout their decision-making journey.

• Schedule consultations directly into the calendars of providers.

• Maintain precise records within company systems and CRM platforms.

• Ensure an exceptional patient experience during every interaction.

• Achieve appointment booking and follow-up objectives.

• Operate independently in a fully remote setting.

• Collaborate with the operations team to facilitate seamless patient communication.

⛳️ Requirements

• Excellent verbal and written English skills.

• Exceptional telephone etiquette with a warm, friendly, and professional communication style.

• Proven reliability, strong attendance record, and excellent time management abilities.

• Capability to work independently with minimal supervision.

• Strong customer service focus.

• Comfortable discussing healthcare and surgical services with patients.

• Reliable high-speed internet connection and a dedicated home office setup.

• Strong organizational and follow-up skills.

• Previous experience in appointment setting.

• Experience in customer service or customer experience roles.

• Inbound sales experience.

• Call center experience.

• Patient coordination or healthcare administration experience.

• Experience working with Australian, UK, or US customers.

• Experience working remotely.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible working hours in a remote environment.

• Opportunities for professional development and training.

• Supportive team culture and collaborative work environment.

• Access to healthcare and wellness programs.