Inbound Sales & Appointment Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee all incoming leads and customer inquiries through phone, text, and CRM (Housecall Pro)

• Promptly respond to new inquiries and follow up with prospective customers

• Arrange appointments and handle booking coordination

• Deliver clear, friendly, and professional communication with customers

• Transform incoming leads into scheduled services by utilizing consultative sales techniques

• Promote recurring service plans (monthly, quarterly, biannual) as well as one-time cleaning services

• Implement a quarterly-first sales strategy with strategic downselling when necessary

• Keep precise CRM records for all customer interactions and job details

⛳️ Requirements

• Proficient in English with clear, neutral, and professional verbal communication skills

• Background in phone-based sales, inbound closing, or appointment scheduling

• Comfortable using CRM systems (Housecall Pro or similar)

• Ability to efficiently manage multiple customer conversations

• Preferred Traits

• Friendly, warm, and naturally conversational demeanor

• Strong capacity to quickly build trust over the phone

• Confident in handling objections and guiding hesitant customers

• Highly organized with a keen attention to detail

• Self-driven and motivated by performance and results

• Receptive to coaching and open to feedback and process enhancements

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and growth

• Supportive and collaborative work environment