Patient Care Coordinator – Bilingual Preferred

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service and service execution to our clients and patients by managing referrals related to the provision of medical goods and services.

• Contact patients regarding new or ongoing referrals to verify demographic information, provide updates on the referral status, and confirm the delivery of goods or services.

• Liaise with vendor partners, claims adjusters, and nurse case managers to share updates on new referrals as well as those already in progress.

• Source vendor partners for each referral based on the requested goods or services.

• Handle incoming and outgoing calls related to existing referrals, new referrals, or referrals from team members.

• Offer quotes to clients for approval or follow up on previously sent quotes to secure written approval for requested referrals, ensuring all referrals are medically necessary and sanctioned by the claims adjuster.

• Verify that all essential and pertinent billing information is present in each referral in accordance with established workflows and billing procedures, and ensure those referrals are prepared for billing each day.

• Process referrals in compliance with state regulations and workers' compensation guidelines.

⛳️ Requirements

• High school diploma or GED is mandatory.

• Minimum of two (2) years of experience in healthcare network and patient care scheduling, or a similar combination of education and experience is required.

• Exceptional customer service abilities.

• Strong critical thinking skills.

• Self-motivated individual.

• Outstanding oral and written communication skills.

• Proficient in using PCs, including Microsoft Office applications.

• Strong analytical and interpretative skills.

• Excellent organizational skills.

• Exceptional interpersonal skills.

• Capable of producing comprehensive, accurate, and constructive written reports.

• Ability to collaborate effectively within a team environment.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k plan with matching contributions.

• Paid Time Off (PTO).

• Disability and life insurance.

• Employee assistance programs.

• Flexible spending or health savings accounts.

• Additional voluntary benefits available.