Patient Care Coordinator – Bilingual Preferred

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver exceptional customer service and service delivery to clients and patients by managing referrals for medical goods and services.

• Contact patients regarding new or ongoing referrals, verify demographic information, provide updates on referrals, and confirm the delivery of goods or services.

• Collaborate with vendor partners, claims adjusters, and nurse case managers to discuss referral updates.

• Source vendor partners for each referral according to the requested goods or services.

• Handle calls related to existing referrals, new referrals, or referrals from other team members.

• Offer quotes to clients for approval and follow up on submitted quotes to secure written consent.

• Ensure referrals are deemed medically necessary and have been approved by the claims adjuster.

• Verify that all required billing information is present in each referral and move referrals to billing daily.

• Process referrals in compliance with state regulations and workers' compensation guidelines.

• Undertake additional duties as assigned.

• Contribute to the organization's quality initiatives.

• Travel as needed.

⛳️ Requirements

• Preference for Spanish bilingual candidates.

• High school diploma or GED is mandatory.

• Minimum of two (2) years of experience in healthcare network and patient care scheduling, or an equivalent combination of education and experience is required.

• Strong customer service capabilities.

• Excellent critical thinking skills.

• Self-motivated individual.

• Outstanding oral and written communication abilities.

• Proficient in PC operations, including Microsoft Office applications.

• Strong analytical and interpretive skills.

• Exceptional organizational skills.

• Excellent interpersonal skills.

• Capability to create and complete detailed, accurate, and constructive written reports.

• Ability to collaborate effectively within a team environment.

• Ability to meet or exceed performance competencies.

• Credit security clearance is required, confirmed through a background credit check.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k plan with matching contributions.

• Paid Time Off (PTO).

• Disability insurance.

• Life insurance.

• Employee assistance programs.

• Flexible spending or health savings accounts.

• Additional voluntary benefits.

• Reasonable accommodations provided.

• Promotion of work-life balance.