Bilingual Front Desk – Intake Virtual Medical Assistant

This is a fully remote position, open to applicants in Peru.

📋 Description

• Professionally handle incoming calls from patients and families in both English and Spanish.

• Address inquiries via phone calls, voicemails, online forms, emails, and other communication methods used by the clinic.

• Perform initial telephone screenings and collect vital information from patients or their parents.

• Determine insurance, Medicaid, self-pay, and nonprofit financial assistance options.

• Clarify the intake process and assist patients with forms, accessing the patient portal, and necessary documentation.

• Conduct preliminary financial eligibility assessments in accordance with clinic protocols.

• Identify any incomplete intake, insurance, or financial requirements and collaborate with the back-office team on complex issues.

• Schedule and reschedule appointments once the required intake paperwork and pre-appointment documentation are finalized.

• Work alongside therapists, psychologists, interns, and administrative staff to ensure a seamless patient experience.

• Review and prioritize outstanding voicemails, unread inquiry forms, and pending communications from patients.

• Follow up with potential patients regarding incomplete forms, portal requirements, and steps for enrollment.

• Assist patients who may struggle with technology in completing electronic paperwork and navigating the patient portal.

• Ensure accurate documentation of patient intake, eligibility, scheduling, and follow-ups in AdvancedMD.

• Communicate ongoing issues, accomplished tasks, and patient needs with remote clinical and administrative team members.

• Safeguard patient information and adhere to HIPAA, privacy, and clinic documentation standards.

• Document and refine front-office workflows and Standard Operating Procedures.

• Recognize recurring questions, process bottlenecks, and gaps, and assist in transforming solutions into standardized procedures.

⛳️ Requirements

• Proficient in both verbal and written communication in English and Spanish.

• Prior experience in healthcare, medical administration, patient intake, medical reception, or a related support role.

• Excellent phone communication skills and active listening abilities.

• Capacity to interact compassionately with patients and families in emotional or stressful circumstances.

• Strong organizational skills, with an emphasis on follow-up and multitasking.

• Familiarity with EHR systems, patient portals, scheduling software, or similar healthcare technologies.

• Keen attention to detail in managing patient information and documentation.

• Ability to work autonomously while maintaining proactive communication with a remote team.

• Solid understanding of patient confidentiality and HIPAA regulations.

• Consistent attendance and punctuality.

• A dedicated private workspace conducive to handling confidential patient information.

• A Windows PC with at least an Intel i5 processor, or a Mac with an M2 processor or higher.

• A stable internet connection with speeds of approximately 50 Mbps or higher.

• A quiet work environment free from disruptive background noise.

🏝️ Benefits

• Opportunity for remote work.

• A professional and secure work-from-home setting.

• Backup internet connection provided.

• Verified backup power source available.

• Access to a secondary monitor.

• Provision of a noise-canceling headset.