Patient Care Coordinator, Athena EHR

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee incoming patient calls and effectively triage patient inquiries.

• Assess whether patients need appointment scheduling, medication refill requests, or clinical consultations.

• Arrange patient appointments and manage follow-up visits.

• Dispatch patient notifications, appointment reminders, and follow-up communications.

• Provide professional, compassionate, and timely support to patients throughout their care journey.

• Conduct new patient intake and onboarding procedures.

• Ensure precise maintenance of patient records within the EHR system.

• Complete and submit necessary administrative forms and documentation.

• Carry out general back-office administrative duties.

• Assist in managing Google Voice calls and call forwarding.

• Validate patient insurance eligibility and benefits.

• Process prior authorization requests with insurance companies.

• Offer billing assistance and coordinate with the practice's external billing firm.

• Support with insurance-related documentation and follow-up as required.

• Contribute to reducing the administrative backlog, allowing providers to concentrate on quality patient care.

• Aid in the ongoing growth of the practice by assuming additional responsibilities as necessary.

• Work collaboratively with providers and team members to ensure efficient daily operations.

⛳️ Requirements

• Prior healthcare administrative or clinical experience is mandatory.

• Experience within a medical practice or healthcare setting is essential.

• Previous roles such as Patient Care Coordinator, Medical Virtual Assistant, Medical Receptionist, Medical Administrative Assistant, Healthcare Coordinator, or similar are advantageous.

• Proficiency in using an Electronic Health Record (EHR) system is a requirement.

• Experience with Athena EHR is preferred but not essential; candidates familiar with similar EHR systems and quick learners are encouraged to apply.

• Background in insurance verification and benefits eligibility is necessary.

• Experience in processing prior authorizations is required.

• Knowledge of medical billing processes and collaboration with billing teams is beneficial.

• Experience in patient scheduling, patient intake, and healthcare documentation is expected.

• Ability to confidently triage patient inquiries and decide on the next appropriate steps.

• Exceptional verbal and written communication skills in English are required.

• Strong phone etiquette and patient service skills are essential.

• Communication style must be professional, compassionate, and patient-focused.

• Highly organized with outstanding attention to detail.

• Capability to manage multiple priorities in a dynamic healthcare environment.

• Must be reliable, proactive, and adaptable.

• Self-motivated with the ability to work independently with minimal supervision.

• Strong problem-solving and critical-thinking skills are vital.

• Comfort in supporting a growing practice and adapting to changing responsibilities.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to top-notch support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license may be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off based on the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only applicable if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.