Patient Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive all incoming calls with a friendly and professional attitude while delivering exceptional customer service.

• Efficiently schedule, reschedule, and cancel appointments with accuracy.

• Respond to patient inquiries, confirm insurance eligibility, and oversee referrals.

• Maintain patient records and ensure precise data entry.

• Keep all systems updated and organized.

• Contact patients to remind them of their upcoming appointments and share necessary information.

• Foster positive relationships with physicians, office staff, and clinical teams.

⛳️ Requirements

• A customer-centric mindset with a strong commitment to patient satisfaction.

• Capability to manage a high volume of calls efficiently.

• Exceptional communication and interpersonal abilities.

• Proficient in Microsoft Word, Excel, and Outlook.

• Competence in navigating multiple computer systems at once.

• Ability to excel in a fast-paced work environment.

• High School Diploma or equivalent is required.

• Familiarity with EHR and practice management systems is advantageous.

• Experience with complex multi-phone software is a plus.

• Proficiency in Spanish is a bonus.

• One year of call center experience is a plus.

🏝️ Benefits

• Comprehensive health insurance options.

• Opportunities for professional development and growth.

• A supportive work environment with a focus on teamwork.