Patient Care Coordinator

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Respond to incoming calls from patients, caregivers, branches, and referral sources regarding the status of nutrition therapy orders.

• Manage monthly refill requests for patients.

• Handle prescription modifications.

• Direct calls to appropriate departments.

• Confirm patient demographics and insurance details to guarantee accurate deliveries.

• Process new patient orders.

• Update electronic medical records as necessary.

• Collaborate with the patient admissions department to onboard patients to services.

• Clarify and initiate the referral process.

• Address inquiries from patients and caregivers regarding admission status.

⛳️ Requirements

• At least one year of experience in a customer service role within the healthcare sector.

• A minimum of one year of experience utilizing Microsoft Office applications, including Excel, Outlook, and Word.

• Proficient in data entry.

• Familiarity with Medicare insurance and/or Medicaid benefit programs, policies, and terminology.

• High School diploma or GED is required.

• Home infusion or durable medical equipment (DME) experience is preferred.

• Experience in a call center environment is preferred.

• Previous work experience in a healthcare setting is favored.

• Must be available to work Monday–Friday, from 8:00 am to 4:30 pm CST.

🏝️ Benefits

• Full-time position with benefits.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off.

• Options for retirement savings.

• Wellness programs available.

• Additional resources to support physical, emotional, and financial well-being.

• Eligibility for CVS Health bonus, commission, or short-term incentive programs.

• This position is not through an agency.