Patient Care Coordinator

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Respond to and address patient inquiries within designated time frames.

• Assist patients with issues related to drug therapy and pharmacy care stemming from disease-state challenges.

• Encourage adherence to prescribed medications.

• Report any adverse events associated with drug therapy and pharmacy care.

• Build and sustain relationships with physician practices and healthcare stakeholders.

• Engage in administering pharmacy care plans for patients.

• Diagnose and resolve issues faced by patients and payers.

• Collaborate with other healthcare team members in a structured team environment.

• Identify and communicate opportunities for continuous quality improvement.

• Keep accurate documentation of current patient drug therapy and pharmacy care plans.

• Highlight issues that need attention and coordinate responses with both internal and external parties.

• Take part in case discussions with pharmacists, nursing services, pharmacy support managers, and pharmacy care coordinators.

• Carry out related tasks as assigned.

⛳️ Requirements

• A high school diploma is mandatory.

• At least two years of experience in a healthcare-related call center, physician's office, or social service setting.

• Preferred educational background in business administration, accountancy, sales, marketing, computer sciences, or similar fields through a two-year associate degree or an equivalent combination of experience and education.

• Excellent time management and organizational abilities.

• Demonstrated initiative, a professional demeanor, and a positive attitude.

• Strong attention to detail and a capacity for quick learning.

• Self-driven and proactive, with the capability to work independently.

• Effective oral and written communication skills.

• Ability to foster a positive team atmosphere.

• Commitment to excellence, efficiency, and quality.

• Ability to collaborate effectively with organizational professionals.

• Strong interpersonal skills.

• Proficient in Microsoft Office Suite, including Word, Excel, Access, and Outlook.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Support for family building.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Volunteer activities.