Patient Billing Representative

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Become a Patient Billing Specialist with us, where your role will involve assisting patients with payment processing, billing education, insurance verification, and queries related to claims.

• This position requires you to deliver compassionate, precise, and compliant service while navigating the complexities of healthcare billing systems and policies.

• You will handle all payment processing and payment plan responsibilities, in addition to providing advanced support for billing, insurance, and claims.

• Clearly interpret and explain claim notes, balances, and billing outcomes to patients.

• Verify, audit, and update insurance information to ensure completeness and accuracy.

• Add or modify insurance data within the EMR and resubmit any pending or corrected claims.

• Inform patients about billing concepts including coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Recognize discrepancies and collaborate with internal teams to address billing-related concerns.

• Maintain a professional demeanor and exhibit empathy during complex or sensitive financial discussions.

• Complete all necessary training mandated by Privia and clients.

• Comply with all documentation, privacy, and security protocols.

⛳️ Requirements

• Experience in customer service or call center roles is essential.

• Strong preference for candidates with healthcare billing, insurance, or claims experience.

• Preference for experience in payment processing or financial transactions.

• A high school diploma or GED is required; additional education in billing or healthcare is a plus.

• Proficiency with EMR systems and standard computer applications is necessary.

• Ability to work independently in a remote or virtual setting.

• Must possess the ability to speak, read, write, and understand English.

• A background check is required in accordance with applicable laws.

🏝️ Benefits

• Paid Training - typically lasting 2 weeks from 8:00am-5:00pm Mon-Fri (CST)

• Employment Status - Full Time, 40 hours, eligible for benefits starting on the 1st of the month after 60 days

• Starting pay - $14/hr with an additional shift differential (extra $1/hr for nights & weekends)

• Working hours range from 7:00am-7:00pm (CST); Work Days - Monday to Friday