Patient Assistance Program Coordinator – CMA

This is a fully remote position, open to applicants in United States.

📋 Description

• Complete, submit, and monitor applications for the manufacturer Patient Assistance Program (PAP).

• Use the Med Data platform to oversee application workflows.

• Ensure that all necessary documentation is accurate and complete prior to submission.

• Engage with patients to gather essential documentation, which includes:

• Proof of income

• Household information

• Income attestations

• Required consent forms

• Inform patients about application requirements and provide updates on their status.

• Collaborate with clinic providers and prescribers to secure:

• Wet signatures

• Electronic authorizations

• Prescription documentation

• Maintain effective communication between providers and pharmacy teams.

• Oversee an active caseload of around 120 applications and renewals each month.

• Monitor medication refill schedules and pickup dates.

• Start the renewal processes at least 90 days prior to expiration to avoid treatment disruptions.

• Liaise with pharmacy hubs and care teams about medication shipments and deliveries.

• Ensure smooth coordination among patients, providers, pharmacies, and manufacturers.

• Keep accurate records in NextGen, Med Data, and future eClinicalWorks systems.

• Scan, upload, and arrange all documentation in accordance with company protocols.

• Ensure compliance with OSV, FTCA, and relevant healthcare regulations.

⛳️ Requirements

• Current **Certified Medical Assistant (CMA)** credential.

• Background in a healthcare environment.

• Proficient in using Electronic Health Record (EHR) systems.

• Strong grasp of medical terminology.

• Exceptional organizational and documentation skills.

• Strong verbal and written communication skills.

• Capability to manage multiple deadlines and workflows simultaneously.

• Comfortable working independently in a remote setting.

• High attention to detail and a commitment to patient advocacy.

• Nice to Have

• Experience with NextGen EHR.

• Willingness to train and transition to eClinicalWorks.

• Familiarity with Patient Assistance Programs (PAP).

• Knowledge of pharmacy operations, care coordination, or prior authorization processes.

• Experience working with underserved patient populations.

• Bilingual communication skills in English and Spanish.

• Experience utilizing medical interpretation or translation services.

🏝️ Benefits

• Fully remote work environment.

• Meaningful role in patient advocacy.

• Competitive contract compensation.

• Comprehensive onboarding and training provided.

• Opportunity for contract renewal and long-term placement.

• Professional development within healthcare operations.

• Collaborative and mission-driven team culture.