Patient Advocacy Representative – Inbound Call Center

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond to incoming phone inquiries from patients, medical offices, and insurance providers.

• Place outbound calls to patients and medical offices to gather information or relay case updates.

• Examine case histories and insurance documents to provide accurate information to callers.

• Convey results of benefit investigations to patients and healthcare providers.

• Assess patients for potential financial assistance eligibility.

• Complete special projects assigned by management.

• Achieve productivity and quality targets established by call center management.

• Engage in team meetings to share identified trends and recurring challenges.

• Carry out additional tasks as required.

⛳️ Requirements

• High School diploma or GED is required.

• Exceptional customer service skills are essential.

• Previous experience in a call center is preferred but not mandatory.

• Must maintain confidentiality at all times.

• Ability to listen attentively and collaborate effectively with others.

• Strong attention to detail is necessary.

• Excellent written and verbal communication skills are a must.

• Capable of setting priorities, working independently, and achieving goals without supervision.

• Quick learner with the ability to navigate various computer applications.

• Proficient in Microsoft Word and Excel.

🏝️ Benefits

• Full-time remote work opportunity.