Patient Accounts Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage all incoming calls while ensuring adherence to HIPAA privacy regulations.

• When making or returning outbound calls, compliance with HIPAA privacy regulations must be maintained.

• Log into and out of various systems (including practice management systems) to research and accurately respond to patient inquiries.

• Collect patient payment details over the phone, process transactions, and accurately update the account records.

• Effectively escalate issues to a supervisor or management for resolution.

• Ensure that all client-specific protocols are adhered to during the patient billing processes.

• Provide a precise and comprehensive analysis of aging as required.

• Review statements to verify that the information and balances are correct.

• Address requests in a professional and timely manner, following up on outstanding queries similarly.

⛳️ Requirements

• High School Diploma or its equivalent.

• Reliable transportation for local or hybrid roles.

• Outstanding customer service abilities.

• Strict adherence to patient confidentiality policies is mandatory.

• Attention to detail is essential.

• Basic computer skills, including experience with Excel.

• Strong organizational and time management capabilities.

• Good written and verbal communication skills.

🏝️ Benefits

• Medical coverage.

• Dental insurance.

• Vision coverage.

• Three weeks of PTO plus nine company-paid holidays (including the day after Thanksgiving and Christmas Eve).

• 401K matching.