Patient Account Analyst – Operations Improvement

📋 Description

• Assists in Operations Improvement by identifying issues, analyzing data, testing, and implementing process enhancement opportunities to achieve and enhance revenue cycle metrics.

• Duties and Responsibilities for this Position: Troubleshooting Operational Issues & Data Analysis – 70% Act as the main troubleshooter for issues reported and inquiries from various PRMO operations within Epic and third-party systems.

• Proactively familiarize oneself with and remain updated on operational workflows throughout the revenue cycle.

• Investigate issues to identify systematic root causes.

• Employ Epic SlicerDicer and Tableau reporting tools for data analysis to examine issues and pinpoint trends.

• Formulate recommendations for system improvements, submit designs via ServiceNow for system alterations, and conduct both positive and negative testing prior to implementation, along with post go-live validation.

• Monitor System Optimization Opportunities – 20% Regularly review Epic development roadmaps and assist in tracking the Duke status of implementation.

• Attend webinars and forums provided by revenue cycle vendors to enhance knowledge of system capabilities.

• Keep an eye on Epic Pulse dashboards for potential opportunities.

• Other – 10% Assist with end-to-end testing efforts for bi-annual Epic upgrades as needed.

• Undertake analytical projects as assigned by leadership. Perform other related duties as necessary.

⛳️ Requirements

• A Bachelor’s degree in business, healthcare administration, accounting, finance, or a related field is required.

• At least four years of relevant experience.

• Prior experience in successfully managing complex projects involving multiple stakeholders with a proven history of timely delivery or high-quality results is preferred.

• A Master’s degree in a related field may substitute for two years of experience on a one-to-one basis.

• Epic Certification/Proficiency is preferred in a revenue cycle application.

• Knowledge of: Core systems and their integrations and interfaces (Epic, 3M, Onbase).

• Revenue Cycle operational workflows.

• Ability to: Investigate and analyze information and provide recommended solutions.

• Conduct root cause analysis of system issues/challenges.

• Identify and implement optimization opportunities.

• Effectively manage multiple competing priorities in a fast-paced environment.

• Communicate clearly and effectively, both verbally and in writing.

• Exhibit strong interpersonal and communication skills.

• Work collaboratively with a diverse range of constituencies within the community.

• Promote a positive work environment.

• Maintain strict confidentiality of patient medical and financial records in compliance with federal and state patient privacy laws.

🏝️ Benefits

• Duke is an Equal Opportunity Employer dedicated to providing employment opportunities without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status.

• Duke aims to foster a community based on collaboration, innovation, creativity, and belonging.

• Our collective success relies on a robust exchange of ideas—an exchange that thrives best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.