Patient Access Specialist – Telecom

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Respond to incoming calls at the clinic, assess the needs of the callers, and direct calls to the appropriate department.

• Maintain a comprehensive understanding of the organization, including department locations, satellite offices, and operating hours for over 350 providers.

• Conduct overhead paging and ensure communication is maintained during emergencies or code situations.

• Offer a 24-hour answering service for clinic providers, administration, IT, facilities management, and various other departments and offices.

• Update on-call schedules and record any exceptions.

• Conduct research as needed for management.

• Execute TeleNurse Intake responsibilities, which involve identifying patients seeking TeleNurse services, locating patients in the EHR and triage system, verifying patient information, and updating or registering patients.

• Direct emergency calls to the office nurse/TeleNurse in accordance with emergency protocols.

• Uphold patient service standards and follow departmental workflows.

• Report any workflow issues and complaints to the Manager.

• Adhere to incident reporting policies and procedures.

• Deliver exceptional customer service while following the Code of Conduct and Ethics Standards.

• Carry out additional duties as assigned.

⛳️ Requirements

• Must have a high school diploma or GED.

• At least one year of experience in a medical office and/or telephone support is preferred.

• Candidates must live within a 40-mile radius of Springfield, IL.

• Proficient and accurate typing skills are essential.

• Familiarity with medical terminology is preferred.

• Strong deductive reasoning skills.

• Ability to work accurately under pressure.

• Excellent attendance record in previous positions.

• Intermediate computer skills along with knowledge of software programs.

• Effective verbal, written, and interpersonal communication abilities.

• Capability to sit for extended periods in an office environment.

• Must meet HIPAA level privacy standards.

• Compliance with OSHA and Springfield Clinic training requirements is necessary.

🏝️ Benefits

• Competitive salary and potential for career advancement.

• Comprehensive health benefits package.

• Supportive work environment with opportunities for professional development.