Patient Access Specialist II – Pediatrics

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Manage appointment requests and conduct outbound calls to arrange Epic referrals.

• Communicate insurance participation, financial responsibilities, and time of service policies to patients.

• Gather patients' insurance and demographic details to be registered in EPIC.

• Execute real-time insurance verification.

• Collect pre-registration information to address Epic work queue accounts.

• Provide support and backup coverage as needed.

• Handle general faxing, filing, and mail sorting tasks.

• Facilitate team discussions concerning complex patient scheduling requirements.

• Work on escalated cases with higher complexity as assigned.

• Raise issues to lead/supervisor/manager for resolution.

• Perform other related duties as assigned.

⛳️ Requirements

• High School Diploma or an equivalent qualification is required.

• A minimum of 3 years of relevant experience, including proficiency in medical terminology.

• Strong expertise in managing various scheduling complexities and related workflows.

• Exceptional customer service, problem assessment, and verbal/written communication skills.

• Strong proficiency in Microsoft Office (Word & Excel) or similar software is essential.

• An Associate's Degree or higher is preferred.

• Previous high-volume customer service experience in a call center environment is preferred.

• Bilingual skills (English/Spanish) are a plus.

🏝️ Benefits

• Healthcare

• Paid Time Off